Every contact your customers have with your brand contributes to their customer experience.
So delivering marketing material and mailings on time is critical to a positive customer experience.
Mailing, POS Distribution & Fulfillment
“...Thank you for your contribution in making my life easier. You are a pleasure to work with and provide brilliant service.”
Jodi Meadows
Product Manager
ALH Group
“..thank you for all of your fabulous work assembling and distributing the packs. It made my job a lot easier knowing that it was being handled by an extremely competent company.”
Sarah Farley
Marketing Manager
Global Corporate Challenge Pty Ltd
“...just wanted to let you know how I appreciated working with you and your team during this campaign
Your responsiveness has been highly appreciated.
I highly recommend your company.”
Yann Troadec
Marketing Director
Whirlwind
“Thanks for your help in distributing our new product launch POS material to the salesforce on time, despite all the last minute changes... outstanding work once again”
Marc Brekau
Brand Manager
Simplot Australia
“Thanks for your efforts and help, as I always have said to you the best suppliers are the ones that you rarely hear from and take initiative themselves. You and your group should be proud of what you do as you do it very well.”
Phillip Cavagna
Loyalty Manager
|
·
|
Brochures, welcome packs, catalogues, membership cards
|
|
·
|
Handheld electrical items
|
SYNTAX’S management policy is to exceed expectations and delight our customers by providing the best processes and service solutions which enable us to deliver:
“ Right First Time,
On Time,
All the Time.”
We strive to continuously improve our business processes and customer satisfaction through innovation, technology and training and the use of quality principles consistent with ISO9000 applicable standards.
Our obsessive commitment to quality and deadlines is achieved by involving everyone. Active leadership ensures that individuals and teams own and apply quality practices in their daily work. It is the quality and skill of each of us involved in the overall process, in each area of activity that makes the difference.
The result of this policy and practice will be effective working relationships between clients, SYNTAX employees and suppliers.
Our clients and their customers will have complete confidence in SYNTAX ability to meet or exceed current and future needs.
SYNTAX’S operations are quality managed consistent with international standards. Quality management covers the provision of mailing and fulfillment services to fulfil the customer needs of major corporations and government.
Services include:
SYNTAX recognises that both breakthrough change and the continuous improvement of our products, services and operations are our vital links to a successful future. We actively pursue quality improvement through a continuous improvement cycle that focuses on planning, implementing and verifying improvements in key processes
This continuous improvement cycle is managed through our Quality Leadership Process (QLP) that takes a customer focused approach to running our business and improving our business processes to achieve excellent results. Each employee is called upon to make a difference through personal participation in a quality improvement team or individual quality projects.
SYNTAX’S commitment to quality further ensures the successful delivery of our mailing and fulfillment services.
SYNTAX is certified as an approved Australia Post mail house and ongoing process improvement is our constant focus.
Through customer focused quality, SYNTAX is committed to being the best choice for organisations desiring superior mailing and fulfilment solutions to increase their competitive advantage.
Quality Improvement Policy
|
·
|
POS material distributions
|
|
·
|
- Compiling distribution spreadsheets
|
|
·
|
- Supplying protective packaging
|
|
·
|
- Collating and Packing the appropriate
|
|
·
|
- Selecting the most cost effective
|
|
·
|
freight service & preparing
|
|
·
|
- Despatching consignments
|
|
·
|
- Provide tracking & proof of delivery
|
|
·
|
- Provide an excel spread sheet of the
|
|
·
|
POS distribution cost per store for store or franchise cost allocation.
|
|
·
|
- Database cleansing, merge purge, and
|
|
·
|
cleansing and deduplicating lists
|
|
·
|
- Adding barcode to database
|
|
·
|
- Inkjet or label Addressing envelopes
|
|
·
|
- laser printing personalised letters
|
|
·
|
- lnserting into envelopes
|
|
·
|
- Sourcing Mailing Lists
|
|
·
|
- Variable data digital printing
|
|
·
|
Online ordering, Storage and order fulfillment
|
|
·
|
- Online ordering website tailored to
|
|
·
|
- Instant Online image and inventory
|
|
·
|
levels of all POS material held in
|
|
·
|
- Automatic reprint email when
|
|
·
|
inventory falls below reorder level
|
|
·
|
- Automatic email confirmation of all
|
|
·
|
- Secure POS material Storage facilities
|
|
·
|
via pallet racking, and shelving
|
|
·
|
- Pick Pack and despatch of online POS
|
|
·
|
material despach order to the order
|
|
·
|
address and time frame specifications
|
|
·
|
- Provide tracking & proof of delivery
|
|
·
|
- Provide and an excel spreadsheet
|
|
·
|
itemisation of all POS despatch orders and
|
|
·
|
their costs and GL codes to facilitate correct
|
On-Line ordering web sites and fulfillment
SYNTAX can have an online shopping site up and going for you in a few days at extremely low cost, or we can integrate our fulfillment services seamlessly with your existing site for seamless ecommerce order processing.
Quality Planning and Improvement
Assembly, Handwork - Marketing and Sales Kits
Some mailings are too complex to be fulfilled by machined, so SYNTAX has signifiicant handwork capacity, hand processing mailing of up to 40,000 pieces.
Many marketing and sale aide need to be hand assembled such as Product and Sales Folders, Sample Swatches, and Ring Binders.
SYNTAX has the experienced staff, processes and resources to quickly, accurately and cost effectively assemble these kits.
